NR 504 Week 6 Meso Level Leadership Recent

NR 504 Week 6 Meso Level Leadership Recent

Care Clinic Improvement Project:

Purpose:

: The Executive Team of Care Clinic prides itself in the care that is provided to the community of Summerville, Florida. The Clinic is known for holistic approach to the individuals served at the clinic as well as presenting various community outreach programs. Annually, the Executive Team of Care Clinic reviews the client satisfaction benchmark results related to client service and quality indicators. The scores have substantially decreased in the past 12 months in the categories of client satisfaction and quality care.

To assist in understanding the quality issues related to client care occurring within the Care Clinic, you are provided with two videos of client situations that have been recorded using Second Life. You are also required to enter Second Life to observe actions and conversations occurring within the Care Clinic. When viewing the videos and participating within the Care Clinic located in Second Life, consider yourself to be the manager and identify quality care issues consistent with decreasing client satisfaction scores. From your leadership perspective, determine how the declining benchmarks can be addressed and improved. Discuss the actions/changes that need to be implemented in order to improve the satisfaction scores and attained Care Clinic quality outcomes.

The Care Clinic Improvement Project will need to be completed by the end of week six of this course and requires that each of the following areas to be addressed.

Identify ONE satisfaction benchmark that you will be addressing and why this benchmark has been selected. Select the ONE client satisfaction benchmark from the following list:
Decrease in client satisfaction scores related to courtesy and friendliness of staff at the Care Clinic.
Decrease in client satisfaction scores related to staff explaining discharge instructions in a manner that is understandable to the client/client.
Decrease in the quality nursing care related to interventions provided to clients at the Clinic.
Describe the leadership dynamics related to how the improvement/change project will be managed.
Identify the change model that will be used in addressing the selected benchmark.
Describe the course of action/change.
Course Outcomes

Through this assignment, the student will demonstrate the ability to:

CO #2: Analyze goal directed leadership actions that foster positive healthcare outcomes and effective processes at individual, community, and global healthcare settings. (MPH PO 7, MSN PO 2)

CO #3: Develop personal and strategic communication modalities that foster negotiation, advocacy and positive work environments within diverse healthcare settings. (MPH PO 9, MSN PO 3)

CO #5: Incorporate ongoing leadership character development, values and ethical principles into a living leader role that collaborates with and engages individuals, teams, agencies, and organizations locally as well as globally. (MPH PO 8, MSN PO 5)

Due Date: Sunday 11:59 PM MT at the end of Week 6

Total Points Possible: 200

REQUIREMENTS:

Description of the Assignment

The focus of the assignment is to address decreasing benchmark scores regarding customer service or quality care with the use of leadership strategies and a change model.

The following objectives will need to be addressed:

Provide an introductory paragraph and identify the benchmark that will be addressed for this assignment; the importance of this benchmark for the clinic’s stability; and why this benchmark has been selected. Select one benchmark from the following list:

Decrease in customer service score related to courtesy and friendliness of staff at Care Agency,

Decrease in customer service score related to staff explain my discharge instructions in a way that I understand,

Decrease in quality care score linked to the interventions provided at the Clinic.

Identify why the low scores have been attained

This can be a short paragraph following the introductory paragraph as to your leadership perspective as to why the low score occurred. Use your imagination and a systems approach as to why the low scores have been attained versus a blaming culture. There will be no right or wrong answer—however, it is crucial to identify why the problem has occurred to be able to move forward in addressing the problem area.
Describe the leadership dynamics related to how the project will be managed, specifically incorporating the following strategies:
The six values of the system leadership perspective; each value must be described.

Strategic leadership foresight, visioning, partnering, and motivating

Relationship based care

Identify the change model that will be used in addressing the problem area.
Describe the elements of the change model.

Describe how the change model is applicable for the customer service or quality indicator you have selected to improve for the Clinic’s stability.

Describe your role as the leader in supporting the change process.
What leadership skills will you utilize to lead the change effort?
Describe the course of action/change.
Who needs to be involved in creating change: List the key stakeholders that need to be involved in this change project?
Design the steps of the new process that will address the gaps and improve the problem area.
Conclusion
Highlight the main points of this project—the focus, leadership strategies used to create change, the change model used, and the final action plan.
Criteria for Format and Special Instructions

This assignment must be submitted to TurnItIn™, as required by the TurnItIn™ policy.
A Similarity Index of “blue” or “green” must be obtained. A score in the blue or green range indicates a similarity of less than 24% which is the benchmark for CCN graduate nursing students. Any other level of similarity index level requires the student to revise the assignment before the due date and time.

To allow sufficient time for revision, early submission of the assignment to TurnItIn™ is highly encouraged. The final submission will be graded by faculty. If a Turnitin™ report indicates that plagiarism has occurred, the Academic Integrity policy will be followed.

The paper (excluding the title page and references page) should be 8-10 pages. Points will be lost for not meeting these length requirement.
Font and sizes acceptable: 12 point Times New Roman or 11 point Arial.
Use of the following subheadings to organize the content of your paper:
Leadership Dynamics

Change Model

Course of Action

Conclusion

The textbooks required and lesson content for this course may not be used as a reference for this assignment.
The use of a dictionary is not allowed for this assignment.
A minimum of 6 (six) scholarly references must be used. Scholarly references need to be current, 5-8 years or less (anonymous authors or web pages are not acceptable).

Title page, body of paper, and reference page must follow APA guidelines as found in the 6th edition of the manual. This includes the use of headings for each section or topic of the paper.

Ideas and information that come from readings must be cited and referenced correctly.

Rules of grammar, spelling, word usage, and punctuation are followed and consistent with formal written work as found in the 6th edition of the APA manual.

Past tense verbs are used when presenting information from published resources.

APA Writing Checklist

Use this document as a checklist for each paper you will write throughout your GCU graduate program. Follow specific instructions indicated in the assignment and use this checklist to help ensure correct grammar and APA formatting. Refer to the APA resources available in the GCU Library and Student Success Center.

☐ APA paper template (located in the Student Success Center/Writing Center) is utilized for the correct format of the paper. APA style is applied, and format is correct throughout.

☐  The title page is present. APA format is applied correctly. There are no errors.

☐ The introduction is present. APA format is applied correctly. There are no errors.

☐ Topic is well defined.

☐ Strong thesis statement is included in the introduction of the paper.

☐ The thesis statement is consistently threaded throughout the paper and included in the conclusion.

☐ Paragraph development: Each paragraph has an introductory statement, two or three sentences as the body of the paragraph, and a transition sentence to facilitate the flow of information. The sections of the main body are organized to reflect the main points of the author. APA format is applied correctly. There are no errors.

☐ All sources are cited. APA style and format are correctly applied and are free from error.

☐ Sources are completely and correctly documented on a References page, as appropriate to assignment and APA style, and format is free of error.

Check Out Also:  

Scholarly Resources: Scholarly resources are written with a focus on a specific subject discipline and usually written by an expert in the same subject field. Scholarly resources are written for an academic audience.

Examples of Scholarly Resources include: Academic journals, books written by experts in a field, and formally published encyclopedias and dictionaries.

Peer-Reviewed Journals: Peer-reviewed journals are evaluated prior to publication by experts in the journal’s subject discipline. This process ensures that the articles published within the journal are academically rigorous and meet the required expectations of an article in that subject discipline.

Empirical Journal Article: This type of scholarly resource is a subset of scholarly articles that reports the original finding of an observational or experimental research study. Common aspects found within an empirical article include: literature review, methodology, results, and discussion.

Adapted from “Evaluating Resources: Defining Scholarly Resources,” located in Research Guides in the GCU Library.

☐ The writer is clearly in command of standard, written, academic English. Utilize writing resources such as Grammarly, LopesWrite report, and ThinkingStorm to check your writing.

 

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